Wednesday, January 30, 2008

The best business application of Web 2.0

A post on Twitter's blog reveal what I consider the most useful application of Twitter for businesses: keep track of customers complains on twitter, and fix it quickly.

Of course, ideally you should also keep track of all complains in Web 2.0: Facebook, MySpace, public blogs, digg, rss, etc. Wherever there's a public space where people can complain, they will leave an online footprint. That gives you the opportunity to quickly react and address the problem as soon as you can to increase customer sat.

In my humble opinion, this the best business application of Web 2.0 that I've found of so far.

read more | digg story

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